Privacy Policy

Last Updated: July 4, 2026

This Privacy Policy explains how JigsawVibe ("JigsawVibe", "we", "us", or "our") collects, uses, stores, and shares information when you use our mobile application, website, features, content, and related services (collectively, the "Services").

By using JigsawVibe, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

If you have any questions or requests, please contact us at support@jigsawvibe.com.

1. Information We Collect

We collect information to provide, maintain, protect, and improve JigsawVibe.

Information You Provide

You may provide information when you contact us, create or manage an account, submit feedback, request support, or interact with certain features. This may include:

• Account information, such as username, email address, login method, or user ID.
• Support information, such as messages, screenshots, device information, and issue descriptions.
• Purchase-related information, such as product identifiers, transaction status, receipt or purchase token information, and order verification data.

We do not collect your payment card details. Payments are processed by Apple App Store, Google Play, or other authorized payment providers.

Application and Device Data

When you use JigsawVibe, we may automatically collect certain technical information, including:

• Device type, model, manufacturer, operating system, system language, and app version.
• Device identifiers, advertising identifiers where permitted, installation identifiers, and app instance identifiers.
• IP address, approximate region or country derived from IP address, network status, mobile carrier, and internet service provider.
• Gameplay and app usage data, such as puzzle progress, level completion, session duration, feature usage, crash logs, performance logs, and error diagnostics.
• Advertising interaction data, such as ad impressions, ad clicks, rewarded ad completion status, and ad revenue events where applicable.

This information helps us operate the app, troubleshoot issues, prevent abuse, analyze performance, improve gameplay experience, and support advertising or analytics services.

Photos and Media Access

If JigsawVibe offers features that allow you to select images from your device, we may request access to your photos or media library. We only access images that you choose to use. Unless clearly stated otherwise in the app, selected images are used to provide the requested puzzle feature and are not uploaded to our servers.

You can manage photo or media permissions in your device settings.

Push Notifications

We may request permission to send push notifications about gameplay reminders, rewards, updates, account activity, or important service notices. You can disable push notifications at any time in your device settings.

2. How We Use Your Information

We may process your information for the following purposes:

• To provide and operate JigsawVibe.
• To save puzzle progress, rewards, settings, and account-related preferences.
• To process purchases, verify transactions, restore purchases, and provide purchased items or subscriptions.
• To respond to support requests and user inquiries.
• To send administrative notices, service updates, security alerts, and policy updates.
• To improve app performance, stability, content, and user experience.
• To analyze usage trends and understand how users interact with the Services.
• To detect, prevent, and address fraud, abuse, technical issues, unauthorized activity, or security risks.
• To show ads, measure ad performance, manage ad frequency, and provide rewarded advertising features where available.
• To comply with legal obligations and enforce our terms and policies.

3. Advertising, Analytics, and Third-Party Services

JigsawVibe may use third-party service providers for analytics, crash reporting, advertising, payment verification, cloud services, customer support, and app infrastructure.

These providers may process information on our behalf, including device identifiers, advertising identifiers, IP address, app usage events, crash logs, purchase verification data, and ad interaction data.

Third-party services may include, where applicable:

• Apple App Store and StoreKit
• Google Play Billing
• Google AdMob and Google User Messaging Platform
• Firebase, Firebase Analytics, Firebase Crashlytics, and Firebase Cloud Messaging
• Cloud hosting, database, and infrastructure providers

These third parties are only permitted to process information as needed to provide their services to us or as otherwise allowed by their own privacy policies and applicable law.

Where required, we will request your consent before using personalized advertising or certain tracking technologies. You can also manage advertising preferences through your device settings, such as limiting ad tracking or resetting your advertising ID.

4. How We Share Your Information

We do not sell your personal information in the traditional sense. However, some privacy laws may define certain advertising or analytics activities as "sharing" or "selling" personal information. Where required, we provide choices to opt out of such activity.

Service Providers

We may share information with vendors, contractors, and service providers who help us operate, secure, analyze, monetize, and improve JigsawVibe.

Payment and Purchase Verification

We may share or process purchase-related information with Apple, Google, or other payment providers to verify transactions, restore purchases, prevent fraud, issue refunds, and provide purchased content.

Legal and Safety Reasons

We may access, preserve, or disclose information if we reasonably believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests.
• Enforce our terms, policies, or agreements.
• Detect, prevent, or address fraud, security, technical, or abuse issues.
• Protect the rights, property, or safety of JigsawVibe, our users, or others.
• Maintain the security and integrity of our Services.

Business Transfers

If we are involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, your information may be transferred as part of that transaction.

5. Where We Store and Process Information

Our servers and service providers may be located in the United States and other countries or regions. If you access JigsawVibe from outside these locations, your information may be transferred to, stored in, or processed in countries where privacy laws may differ from those in your jurisdiction.

We will handle your information in accordance with this Privacy Policy and applicable law regardless of where it is processed.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Gameplay progress, account records, purchase records, and support records may be retained while your account is active or as needed for legitimate business, tax, accounting, security, or legal purposes.

You may request deletion of your account or personal information as described below.

7. How We Protect Your Information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security. You use the Services and transmit information at your own risk.

8. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction or update of inaccurate information.
• Request deletion of your personal information.
• Request a copy of your personal information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of personalized advertising or certain data sharing.
• Lodge a complaint with your local data protection authority.

To exercise your rights, please contact us at support@jigsawvibe.com.

To protect your privacy and security, we may need to verify your identity before processing your request.

You can also manage certain choices directly on your device, including:

• Disabling push notifications.
• Managing app permissions.
• Limiting ad tracking.
• Resetting your advertising ID.
• Uninstalling the app to stop further app-based data collection.

9. Account Deletion

If JigsawVibe supports account creation, you may request deletion of your account and associated personal information from within the app where available, or by contacting us at support@jigsawvibe.com.

After account deletion, certain information may be retained where necessary for legal, security, fraud prevention, accounting, dispute resolution, or legitimate business purposes.

10. Children's Privacy

JigsawVibe is not intended for children under the age required by applicable law to consent to data processing. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information without proper consent, please contact us at support@jigsawvibe.com, and we will take appropriate steps to delete such information.

11. International Privacy Rights

Users in certain regions, including the European Economic Area, United Kingdom, California, and other jurisdictions, may have additional privacy rights.

Where applicable, our legal bases for processing personal information may include:

• Your consent.
• Performance of a contract with you.
• Compliance with legal obligations.
• Our legitimate interests, such as improving, securing, and operating the Services.
• Protection of users, our Services, and the public from fraud, abuse, or security risks.

Where required by law, you may opt out of targeted advertising, sale, or sharing of personal information by contacting us or using available in-app or device-level privacy controls.

12. Third-Party Links

The Services may contain links to third-party websites, app stores, advertisements, or services. We are not responsible for the privacy practices, content, or policies of third parties. We encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices.

When we update this Privacy Policy, we will revise the "Last Updated" date above. Your continued use of JigsawVibe after the updated Privacy Policy becomes effective means you accept the updated policy.

14. No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties and does not require disclosure of personal information relating to other users.

15. No Error-Free Performance

We use reasonable efforts to comply with this Privacy Policy. However, we do not guarantee error-free performance under this Privacy Policy and will not be liable for incidental, consequential, or punitive damages related to this Privacy Policy to the extent permitted by law.

16. Contact Us